I personally was also in Verizon Customer service leadership and didn't realize just how inept they truly were becoming until I left the company in 2010. Yes, to be constantly yelled at on a daily basis was horrid and at that time, I wrote it off as some small percentage of crazy irrational people that must reach me…

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Ok.. this may not be the best place to vent but no less, I simply can't go any longer without venting my frustration and will copy to a few places in hopes that people might think twice before they comment with rhetorical negativity.